EXCHANGE & CANCELLATION POLICY
Tiabytanisha.com follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions before making a purchase.
All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non-exchangeable. Please go through the size chart carefully for sale products.
Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at support@tiabytanisha.com within 24 Hours from the date of delivery. If a reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick-up charges are to be borne by the customer which is Rs 250 or more depending upon the location.
Please Note: Reverse pick-up might not be available on a few Pincodes. In this case, the customer is requested to send it back with the customer's name and mobile on it. Exchanges are allowed on size issues only. The exchange will not be issued on product exchange. The customer gets a credit note, only when the desired size of the product is not in stock.
Return: We humbly don’t take returns on items sold once.
Damaged/Wrong Delivery: If it’s a damaged/defective product or an incorrect item sent, such cases are to be informed us within 24 hours of delivery. We will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
An Opening or an unpacking video of the parcel for the first time is mandatory in both scenarios otherwise we will not be able to proceed with the exchange.
CAN I CANCEL MY ORDER?
Prepaid orders are not eligible for cancellation. You can cancel your Cash on Delivery order within 24 hours of order. Please write to us at support@tiabytanisha.com to request a cancellation.
WHY ME EXCHANGE IS NOT ACCEPTED?
We endeavour to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering.
Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
We have made every effort to display the colours of our products that appear on tiabytanisha.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
Exchange/Return not accepted if the product is washed and worn.
Purchases made from SALE are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.